What would cause the Windows OS to fail to recognize the Augusta reader when connecting to a USB port?


This problem is likely the result of a bad recent Windows update (1809). Please open a command prompt (open the Start menu, type cmd [enter]). The top of the resulting black window will show your current version. Anything less than 17763.348 may be causing issues. Update Windows to version 17763.348 or higher to resolve the issue.