When trying to do RKI (remote key injection), I am getting "Fail to get the firmware version and serial number!" message

Problem:

This message indicates that the command sent to the reader does not return the serial number and firmware as expected. probably because either the current "Reader:" selection is not correct for the RKI target (you can try them all if your not sure which one is correct) or the RKI client does not support the product. For example RKI client v3.3.4 does not support Kiosk III and it would give this message. If the serial number is not in the current registry of serial numbers that are queued up to receive RKI, you would see "RKI Fail Error Code: 0x8001: Authorization: Cannot initialize RKI; no customer/ key information found" message instead.