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Q: What is the URL (web address) to ID TECH's Customer
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Support Portal?
A: https://atlassian.idtechproducts.com/jira/servicedesk/customer/portal/3/create/7
or
https://atlassian.idtechproducts.com/portal
How do I get an account so I can submit and manage my tech support cases online?
Click the following link: Sign up for an account
Q: Can I review all my cases even after they have been closed?
Yes, once ; after you log in, look in the upper right corner for "Requests" click . Click it, then choose All requestsRequests. You may want to change the filter from "Open Requests " to "Any Status".
Q: I don't remember my login. Can you help?
Yes, click the Click the Forgot your password? link. Then link, then provide your username . It (it should be your email address. You will ) to receive an email with instructions.
Q: I don't know which email address I used. Can you Help?
Yes, send and email to Send an email to support@idtechproducts.com. Let us know you your name or possible emails and we can look up your account's username.
Q: I forgot my username. Can you help?
Yes, the The user name should be your email address. If your still not able to loginyou're still unable to log in, send an email to to support@idtechproducts.com. Let us know you your name or possible emails and we can look up your account's username.
Q: Can I
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reopen an issue that was previously closed?
Yes, once After you log in, look in the upper right corner for "Requests" click . Click it, then choose All requestsRequests. You may want to change the filter from "Open Requests" to "Any Status". Find Select the issue you would like to re-open . Select the issue. Find the and select the "Reopen Issue" link.