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Q:
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What is the URL (web address) to ID TECH's Customer Support Portal?
A: https://atlassian.idtechproducts.com/jira/servicedesk/customer/portal/3/create/7 or https://atlassian.idtechproducts.com/portal
Q: How do I get an account so I can submit and manage my tech support cases online?
Use this link to sign up for an account.
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Q: Can I review all my cases even after they have been closed?
Yes; after you log in, look in the upper right corner for Requests. Click it, then choose All requestsRequests. You may want to change the filter from Open Requests to Any Status.
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Q: I don't know which email address I used. Can you Help?
Send and an email to support@idtechproducts.com. Let us know your name or possible emails and we can look up your account's username.
Q: I forgot my username. Can you help?
The user name should be your email address. If you're still unable to log in, send an email to support@idtechproducts.com. Let us know your name or possible emails and we can look up your account's username.
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After you log in, look in the upper right corner for Requests. Click it, then choose All requestsRequests. You may want to change the filter from Open Requests to Any Status. Select the issue you would like to re-open and select the Reopen Issue link.
Q; How can I change my password for the portal?
Use this link to change your password.
Q: How can I change the way my name is displayed? How do I edit my profile?
Use this link to edit your profilethe "Reopen Issue" link.