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Yes, the user name should be your email address. If your still not able to login, send and an email to support@idtechproducts.com. Let us know you name or possible emails and we can look up your account's username.
Can I re-open an issue that was previously closed?
Yes, Yes, once you log in look in the upper right corner for "Requests" click it, then choose All requests. You may want to change the filter from "Open Requests" to "Any Status". Find the issue you would like to re-open. Select the issue. Find the "Reopen Issue" link.
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