FAQ: ViVOconfig

Q: What is ViVOconfig?

ViVOconfig is a tool to read and write the entire configuration from an ID TECH product. Each configuration can be saved as a ViVOconfig configuration file. The file format and extension will be JSON. The ViVOconfig configuration files can be loaded and then written to devices. You can clone a known good device (referred to as the"golden sample"). Send your configuration to the ID TECH support team when troubleshooting a problem. You can create a library of alternate configurations that can be loaded as needed. However, since the dotNet SDK Demo supports all the features, the Vivoconfig was not regularly maintained. We, instead, suggest you use the dotNet SDK Demo that can be found from the Universal Library for Visual Studio - Home - Knowledge Base - Confluence (atlassian.net).

Q: How do I get help if I have an issue?

Request help by emailing the log and/or the ViVOconfig file to support@idtechproducts.com 

Q: Can I load a configuration that was created from a different model number?

We do not support this ability and we strongly recommend vetting any ViVOconfig configuration.

Q: How do I edit the configuration?

You can directly edit the JSON file with any text editor (such as Notepad). Be mindful of the following:

1. Preserve the proper JSON format and tag structure.

2. Maintain consistency with the JSON tag names per the ViVOconfig file format specification.

3. There are many online tools available for syntax checking and formatting, such as JSONlint.com. These may assist you in your efforts.

Q: How do I push only part of a configuration?

Because ViVOconfig reads the entire configuration of a device, there may be situations where you want to update only a subset of settings, such as AIDs, CAPKs, etc. Edit out all of the other, undesired configuration settings to update only the desired settings.