Model number:
Find the model number on the unit label located on the bottom of most products, on the unit box, or on the side of the chassis.
Description of the problem or question:
When reporting a problem, try to use the PSEA format (Problem, Steps, Expected Results, Actual Results).
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State what actually happened instead of the expected/desired results.
Contact information:
- Your name (required)
- Email address (required)
- Company name (optional)
- Phone number (optional)
- Time zone (our support team is in California - Pacific Time Zone) (optional)
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Or simply send an e-mail to: support@idtechproducts.com
Other things that can be extremely helpful:
- Screenshots
- Videos
- Log files
- Software and firmware versions (if applicable)
- Host device model number (critical if it's a mobile device)
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