Model number:
This can be found Find the model number on the unit label located on the bottom of most products, on the unit box, or on the side of the chassis.
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PROBLEM:
State the problem . (as it would be observed from the user's perspective, if applicable).
STEPS:
List the step to reproduce the problem. Include a starting point (e.g for example: Step 1, from "From a Windows 10 machine, with a USB-keyboard Minimag attached to the USB port, blah , blah, blah)" and continue the description from there).
EXPECTED RESULTS:
State the expected or desired results.
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State what actually happened instead of the expected/desired results.
Contact information:
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- Your name (required)
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- Email address (required)
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- Company name (optional)
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- Phone number (optional)
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- Time zone (our support team is in California - Pacific Time Zone)
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- (optional)
Open a support case in our Customer Service Portal
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Other things that can be extremely helpful:
- screenshotsScreenshots
- videosVideos
- log Log files
- software Software and firmware versions (if applicable)
- host Host device model number (critical if it's a mobile device)
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