1. What information should I have before contacting Customer Support via email or phone?

1. The following Information is required when contacting ID TECH for support: Model number of the product which can be found on the unit label located on bottom of most products, on the unit box or on the side of the chassis Description of the support needed or description of the symptoms encountered Your contact information with company name, your name, phone #, and email address if available
2. It is helpful to provide the Time Zone at your location and the best time to contact you (our support team is in the Pacific Time Zone)

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1. Contact your original supplier within 30 days of the purchase Contact ID TECH directly if it's more than 30 days from the date of purchase ID TECH can only provide warranty service on the products purchased from our resellers or distributors. If you need to return products for refund, please contact your original supplier.
2. Refunds can only be issued to the products purchased directly from ID TECH or ITSCO

2. How to down load & install software/drivers: (using the Internet Explorer browser)?

1. Locate the link for the software or driver that you want to download from this site. Right click on the link > highlight Save Target As > select Desktop in the Save In window > Click the Create New Folder Icon in the header > Type 'ID TECH xxx' as the new folder's name (replaced the xxx with the software or driver's name) > Click the Open button to go into this new folder >Click the Save button to save the downloaded file into the new folder > wait for the file to be downloaded completely, then exit the browser Locate & go into the ID TECH xxx new folder from Windows desktop, double click the downloaded file in it. A self-extracting archive window will pop up, click the Install button to extract the files (by default, the files will be extracted into the 'IDT xxx' folder) Locate the setup.exe file in the folder & double click on it to start software installation. Follow the prompt on screen to finish the installation process
2. If the item downloaded is a driver, please locate the installation instruction document file from the extracted files, print it out and follow the instruction to install the driver correctly

3. How to setup HyperTerminal for RS232 interface reader testing

1. From Start > All Programs > Accessories > Communications > Hyper Terminal to make a new connection (show below) 
   
2. Type in a name (e.g. IDTECH RS232 Test) in the Name window above, then click the OK button
3. In the window below, click on the drop down arrow next to the Connect using window and highlight the COM port number where the ID TECH serial product is connected, then click the OK button

   

4. In the window below, select the 9600 (or the default baud rate for the unit being tested) in the bits per second window, select the Xon/Xoff in the Flow Control window, then click Apply and then click OK to launch the HyperTermal program.
5. In HyperTerminal Window, Go to File > Properties & click on the Settings tab from the window below: 
   
6. Click on the ASCII Setup button, check the options as showed below and click the OK button: 
   
7. The HyperTerminal screen ready for testing: 
   

4. How to install downloaded drivers:

Follow the Driver Installation instruction:a. Extract or unzip the downloaded driver file b. Look for a document or txt file within the zip file for driver installation instructions c. If there is an instruction document, follow the detailed instructions steps to install the driver d. If no instruction document is available, download the product? User Manual and follow the instructions in the manual to install the driver

5. How do I identify a product by its Model Number designation?

Listed below are a set of examples for Product Identification by Model Number: (Please contact your supplier or ID TECH if the model that you have is not mentioned below).

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IDT - Indicates the Standard model of the MiniMag x - Indicates the interface type (0 for TTL, 2 for RS232, 3 for keyboard) zz - Indicates the number of magnetic tracks can be read (12 for track 1 & 2, 33 for track 1, 2 & 3, 02 for track 2 only) XX -Indicates if it is a USB interface, the color of the housing or other feature (U for USB interface reader, B for black color housing, X for cable exist from the bottom instead of the side) Model number structure:

MiniMag II series

Model number structure: IDMB-33x1zz-XX

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XX - Indicates the variations from the standard unit configuration (B -Black color, D-German, F -French, G -Generic P -Portuguese, S -Spanish, U -US Small Enter Key, W -Beige color)

6. Putty FAQ

On a Windows PC with OS version newer than Windows XP, it does not have any Hyper Terminal program by default. Putty is a free tool which can be downloaded that will allow you to create a terminal connection to test the function of and send commands to RS232 hardware. To download the Putty visit: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

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You can make any changes as described previously once you are back in the menu.

See also: