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where evidence of physical damage or contamination will be deems "user induced" and will not be covered under warranty and are subject to a 35 dollars service fee. Even if they are under warranty.
How to request an RMA for repair?
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2. You will receive a reply with the Tech Support Case number. Tech Support will help to validate that the unit is in need of repair. Tech support will issue the RMA number and you will receive the number with shipping instructions.
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IDTECH RMA repair policy:
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* IDTECH does not offer out of warranty service on mobile readers or Secure Heads.
| Out of Warranty Repair Fees | ||||
| Product Line | Model Number | Service Fee | Warranty | Part number |
| Augusta/Augusta S | All models | $108/$138 | 1 year | IDEM-x |
| BTPay 200 | All models | $180 | 1 year | IDMR-PBT81133TEB |
| EasyMag | TTL / Decoded models | $45/$70 | 1 year | IDEA- |
| MiniMag | TTL / Decoded models | $40/$65 | 2 years | IDMB- |
| Omni | TTL / Decoded models | $75/$105 | 1 year | WCR3 |
| Omni (Sealed) | TTL / Decoded models | $45/$85 | 1 year | WCR32x7-x00xS |
| Pin Pads | All old models | $125 | 1 year | IDPA, IDPB-8x |
| Reader/Writer | IDWA series | $250 | 1 year | IDWA- |
| Scanner | 2D Scan/2D Scan FX100 | $250 | 3 years | IDBA-664xLRB |
| Blue Scan | $250 | 3 years | IDBA-4243LRB | |
| Blue Scan Battery | $65 | 1/2 year | BAT011R | |
| Econo I&II CCD / Wands | $65 | 3 years | IDBA-4244SRB / IDT12x | |
| ValueScan | $65 | 3 years | IDBA-4244MRB | |
| VersaScan I, II & III | $65 | 3 years | IDBB-4241LRB / IDBC-4441LR | |
| SecuRED | All models | $85 | 1 year | IDSR- |
| SecureKey | M100 & M130 | $100 | 1 year | IDKE- |
| SecureMag | All models | $75 | 1 year | IDRE- |
| Sign & Pay | All models | $200 | 1 year | IDFA- |
| SmartPay | ID-80091001-001 | $115 | 4 years | ID-80091001-001 |
| SmartPin | K100(PCI 3.X) | $180 | 1 year | IDPB-9 |
| B100 | $225 | 1 year | IDPB-7 | |
| L100 | $225 | 1 year | IDPB-6 | |
| Spectrum Insert | TTL / Decoded models | $60/$90 | 1 year | SPTx- |
| Spectrum Pro | All models | $250 | 1 year | SPTP- |
| SREDKey | All models | $110 | 1 year | IDSK- |
| TedLite | ID-80086001 | $95 | 1 year | ID-80086001-001/-002 |
| VP3300 versions | All models | $98 | 1 year | IDMR-AB93133(W), IDVP-XX, IDMR-BT9XXXXX |
| uSign | uSign200/uSigh300 | $125/$150 | 1 year | IDUA- / IDUB- |
| Vend III | All models | $218 | 1 year | IDVV-380131 |
| VersaKey | All models | $80 | 1 year | IDKA- |
| VivoPay | KIOSK II & III, Vendi, VP 4800, Vend | $125 | 1 year | 1 year (For KIOSK II & III, Main $75, Antenna $50) |
| All Others | Call for price ($75/hr labor + Parts) |
all prices and fees are subject to change without notice. Please check with the sales team for the latest information.
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