...
For Key injection:
Sales can issue and an RMA for key injection. Key injection is a billable service so sales will create a sales order and arrange for payment. They will help to identify the part number for the key you need injected.
...
where evidence of physical damage or contamination will be deems "user induced" and will not be covered under warranty and are subject to a 35 dollars service fee. Even if they are under warranty.
How to reuest request an RMA for repair?
- Send your request for RMA to Tech Support (support@idtechproducts.com). Include all the information. (model number, serial number and a description of the problem you are having). To report the problem as efficiently as possible, use the industry-standard "expected/actual format". As in:
...
ACTUAL RESULTS:
2. You will receive a reply with the Tech Support Case number. Tech Support will help to validate that the unit is in need of repair. Tech support will issue the RMA number and you will receive the number with shipping instructions.
...