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What is an RMA?
Return Merchandise Authorization (RMA).
part of process of returning a product to ID TECH for credit, repair, key injection
The RMA number is an identification number for a record in our RMA database that will be used to collect and maintain all the information about the RMA from beginning to close.
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IDTECH products have one year warranty from invoice date. All products sold by IDTECH are guaranteed to be free from defects. But, warranties does not cover failures caused by physical abuse or improper usage (user induced).
a. For in warranty repair return, there is no service fee on in warranty repair. Customer pay the freight fee on the way to IDTECH. IDTECH pay the freight fee on the way back to customer.
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* IDTECH don't offer out of warranty service on mobile reader and Secure Heads.
| Out of Warranty Repair Fees | ||||
| Product Line | Model Number | Service Fee | Warranty | Part number |
| Augusta/Augusta S | All models | $108/$138 | 1 year | IDEM-x |
| BTPay 200 | All models | $180 | 1 year | IDMR-PBT81133TEB |
| EasyMag | TTL / Decoded models | $45/$70 | 1 year | IDEA- |
| MiniMag | TTL / Decoded models | $40/$65 | 2 years | IDMB- |
| Omni | TTL / Decoded models | $75/$105 | 1 year | WCR3 |
| Omni (Sealed) | TTL / Decoded models | $45/$85 | 1 year | WCR32x7-x00xS |
| Pin Pads | All old models | $125 | 1 year | IDPA, IDPB-8x |
| Reader/Writer | IDWA series | $250 | 1 year | IDWA- |
| Scanner | 2D Scan/2D Scan FX100 | $250 | 3 years | IDBA-664xLRB |
| Blue Scan | $250 | 3 years | IDBA-4243LRB | |
| Blue Scan Battery | $65 | 1/2 year | BAT011R | |
| Econo I&II CCD / Wands | $65 | 3 years | IDBA-4244SRB / IDT12x | |
| ValueScan | $65 | 3 years | IDBA-4244MRB | |
| VersaScan I, II & III | $65 | 3 years | IDBB-4241LRB / IDBC-4441LR | |
| SecuRED | All models | $85 | 1 year | IDSR- |
| SecureKey | M100 & M130 | $100 | 1 year | IDKE- |
| SecureMag | All models | $75 | 1 year | IDRE- |
| Sign & Pay | All models | $200 | 1 year | IDFA- |
| SmartPay | ID-80091001-001 | $115 | 4 years | ID-80091001-001 |
| SmartPin | K100(PCI 3.X) | $180 | 1 year | IDPB-9 |
| B100 | $225 | 1 year | IDPB-7 | |
| L100 | $225 | 1 year | IDPB-6 | |
| Spectrum Insert | TTL / Decoded models | $60/$90 | 1 year | SPTx- |
| Spectrum Pro | All models | $250 | 1 year | SPTP- |
| SREDKey | All models | $110 | 1 year | IDSK- |
| TedLite | ID-80086001 | $95 | 1 year | ID-80086001-001/-002 |
| UniPay III | All models | $98 | 1 year | IDMR-AB93133(W) |
| uSign | uSign200/uSigh300 | $125/$150 | 1 year | IDUA- / IDUB- |
| Vend III | All models | $218 | 1 year | IDVV-380131 |
| VersaKey | All models | $80 | 1 year | IDKA- |
| VivoPay | KIOSK II & III, Vendi, VP 4800, Vend | $125 | 1 year | 1 year (For KIOSK II & III, Main $75, Antenna $50) |
| All Others | Call for price ($75/hr labor + Parts) | |||