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IDTECH RMA repair policy:
IDTECH products have one year warranty from invoice date.
a. For in warranty repair return, there is no service fee on in warranty repair. Customer pay the freight fee on the way to IDTECH. IDTECH pay the freight fee on the way back to customer. a Basic service charge of $35 will be applied to each returned unit with "No Problem Found" (NPF) or "User Induced"
b. For out of warranty repair return, out of warranty service fee will be quoted to customer base on products mode. a basic service charge of $35 will be applied to each returned unit (waived if unit will be serviced with above service fee). IDTECH don't offer out of warranty service on mobile reader and SecureHeads.