under construction

RMA 101
Return Merchandise Authorization
RMA types
For Credit
For Repair
For Key Loading
For Reworking
For Evaluate & Failure Analysis
For Customer Testing Equipment
What is an RMA?
return merchandise authorization  Return Merchandise Authorization (RMA)
part of process of returning a product to ID TECH for credit, repair, key injection
The RMA number is an identification number for a record in our RMA database that will be used to collect and maintain all the information about the RMA from beginning to close. 

What Information is Needed
Customer ID
customer need to provide before request an RMA from IDTECH?
a. Customer ID / Customer name if have
b. IDTECH Units Part Number
c. Units Quantity
d. Units Serial Number
e. Customer Return Address (except for credit)
f. Return Reason – Bad or not working is not good enough
For Credit
Sales error: entered wrong part number on sales order or duplicate order
Customer error: order wrong parts
Operation error: warehouse operation shipped wrong units to customerFor credit return, 25% restocking fee will be applied for unit returned not in new condition or unit over 30 days of the purchasing date even in brand new condition
For Repair
Before issue an RMA, need to confirm unit problem. Sales or customer can request . Customer need to provide detail failure on each defective unit. Example: no power on, red LED flashing…

What steps are on requirement?

a. Send all information to IDTECH support team (support@idtechproducts.com) to do troubleshooting
For in warranty repair return, a Basic service charge of $35 will be applied to each returned unit with No Problem Found (NPF) ore User Induced
For out of warranty repair return, a basic service charge of $35 will be applied to each returned unit (waived if unit will be serviced with above service fee)
For Key Loading
Need to provide IDTECH key number (IDT-KEYINJxxx) on RMA database
For reworking
Need to provide detail requirement on RMA database
For Evaluate & Failure Analysis
Need to notify PM or Engineer and get approval from the person who will work on the case before issue RMA case for Evaluate & Failure Analysis
For Customer Testing Equipment
Need to notify PM or Engineer and get approval from the person who will work on the case before issue RMA case.

b. Customer will receive a TS case number. IDTECH support team will do troubleshooting with customer under TS case.

c. One RMA number will be generated and return instruction will be provided after IDTECH support team confirm the problem.

IDTECH RMA repair policy: