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A: Most SDKs are available free of charge in our Knowledge Base. Find your product's "Home" page to find what SDKs are available. ID TECH has a mobile reader evaluation kit available for purchase. This evaluation kit includes a mobile reader injected with a demo key (if applicable), a CD with the SDK for Apple, Android, and Blackberry devices, manuals, and other technical documents.
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A. Download the ID TECH UniMag Reader Demo from the App Store to verify reader performance.
3. When testing the UniMag with an iPhone app, the app displays a "Timeout Error" after a connection on each try. What should I do?
A: Download the ID TECH UniMag Reader Demo from the App Store and test it on the Apple device (or on another Apple device if possible) to see if the same problem happens there. If so, contact ID TECH to get the hardware checked. If not, please contact software support.
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A: Customers can download the ID TECH UniMag Demo from Google Play. Another test application, UniMag Utility, can also test and send log files to ID TECH for further troubleshooting.
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5. How do I test the mobile card reader with my Android phone and send in the log file from the phone if it’s not working?
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A: No. The ID TECH mobile reader is not keyboard-emulated; therefore, the data can not automatically populate a text field on a webpage. An application is required to capture the card data from the SDK and then submit the data to text fields on the web page.
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A: Although ID TECH mobile readers are not encrypted by default, they all have encryption capability. Your processor or gateway determines the encryption key. They can specify the required AES or TDES key. Both cases use DUKPT for key management. If that key is already in the key library at our facility, you only need to specify the name of it and we can inject it into your units upon request when ordering the readers. If we don’t have it, you will need to request that your processor sends it to us as several parts in the required secure manner. We can also generate a private encryption key for your use only. This involves sending the several key parts we have generated to your processor. The units must be injected at a PCI-certified Key Injection Facility and cannot be injected remotely. RKI is a recent feature supported by our updated devices and allows for remote HSM interfacing. Please contact sales for details.
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A: The UniMag Pro (ID-80110004-XXX) does not support Samsung Galaxy Nexus (GALAXYNEXUS) phones. However, UniMag II (ID-80110008-XXX) and Shuttle (ID-80110010-XXX) do support that phone. The configuration file (XML) is shared among different UniMag family readers. There might be some supported models included for the testing purpose purposed by the development team. Always refer to the supported phone list on the ID TECH website.
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A: UniMag (ID-80110001-XXX) is our first-generation audio jack reader, and UniMag Pro (ID-80110004-XXX) is the generation after UniMag. Both readers read three track data, but there are a couple of differences between the two. First, UniMag Pro supports more phones than UniMag. Find the supported phone list on the link below. Second, UniMag Pro includes embedded batteries in the hardware design, mainly to ensure certain phones give the reader sufficient power to work properly. If the application focuses on Apple devices or any phone on the UniMag supported list, UniMag can still be a good choice. Finally, UniMag Pro is the only reader of these two choices for the Blackberry platform.
Since we are trying to keep improving our products, customers may also want to consider UniMag II (ID-80110008-XXX) or Shuttle if the application needs first 2 track data only. UniMag II (ID-80110008-XXX) and Shuttle support more phones than UniMag and UniMag Pro, while Shuttle has better feasibility to support even more phone in the future due to the hardware design.
UniMag II: http://www.idtechproducts.com/products/mobile-readers/138.html
Shuttle: http://www.idtechproducts.com/products/mobile-readers/141.html
We have more recently also updated our audio jack reader options to include the UniPay reader: http://idtechproducts.com/products/mobile-readers/emv
20. How do I know if my phone is supported or not?
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20. How do I know if my phone is supported or not?
A: For supported phone list of mobile readers, please refer to the link on ID TECH website under [Products] à [Mobile Readers]. A list of device common name, OS version (which was tested by ID TECH), and the carrier will be available.
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A: There are two ways to power up the reader. One is by power up the string and the other is through command. ID TECH UniMag Demo is set to power up the reader through command by default. Therefore, UniMag (ID-80110001) and UniMag Pro (ID-80110004) will receive a timeout error if [Settings] à [Command to Connect] is enabled because the two models do not support bi-directional communication.
It is not required to enable “Command to Connect” when testing UniMag II (ID-80110008) and Shuttle (ID-80110010) in the ID TECH UniMag Demo since they support commands. Our Android apps use auto-connect per an insertion-event API, and the iOS app also enables the use of auto-connect but retains a connect by command option.
25. My application
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can decrypt data from UniMag Pro successfully. However, it fails to decrypt data when working with UniMag II or Shuttle. Why is that?
A: The encrypted output formats of the two sets (UniMag/UniMag Pro vs. UniMag II/Shuttle) of the reader are different. Customers may refer to the manuals of the two sets of the reader for more details.
- UniMag II/Shuttle does not support hashed data; while UniMag Pro does. à The status is determined by Field 9.
- UniMag II/Shuttle supports outputting serial number; numbers while UniMag Pro does not. à The status is determined by Field 8.
- Session The session ID is supported by UniMag Pro when the security level is 4. à The status is determined by Field 9.
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A: UniMag reader requires the mobile device to output stereo audio in order to function. Please make sure the [Mono Audio] setting under [Settings] à [General] à [Accessibility] à Mono Audio is disabled.
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We need the .wav, .txt, and the autoconfig.data in order to verify the device is supportable and add it to our list. Please note that our list is published once a month, usually at the end of the month. Your device will typically not be functional with a live production app until our list has been updated. However, if the product app has the .xml included in the files, you may be able to replace it with the updated .xml from testing. In many cases, this file is complied into the source code so you much must wait for the update.
28. UniMag Common Issues for iOS SDK
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If all of these settings are correct and the reader still does not work, please make sure you have checked the function in the ID TECH demo. It can be found on the app store under the terms "ID TECH UniMag". You may also try the same reader with a different device, just to be sure that the problem is not specific to that mobile device.
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