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1. How can I get the SDK for my mobile card readers (UniMag, UniMag Pro, iMag, iMag Pro, etc.)?
A: Most SDKs are available free of charge in our Knowledge Base. Find your product's "Home" page to find what SDKs are available. ID TECH has a mobile reader evaluation kit available for purchase. This evaluation kit includes a mobile reader injected with a demo key (if applicable), a CD with the SDK for Apple, Android, and Blackberry devices, manuals, and other technical documents.
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1. Remove the bumper or case, if there is any.
2. Plug the reader into the audio jack.
3. Launch the demo application and wait until the reader gets connected.
4. Tap the Swipe Card button and swipe a credit card.
5. Verify the card data on the screen.
Customers can tap the Email button to send log files to ID TECH if the reader fails to read a credit card.
6. How do I stop input in an application after a swipe to prevent battery usage?
A: After capturing a card swipe, applications usually jump to another view showing summarized transaction information. Before switching to the next view, the application should remove all observers, call the closeConnection function, and then release the UniMag instance. Developers can refer to the demo source code included in the SDK package.
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A: No. The ID TECH mobile reader is not keyboard-emulated; therefore, the data can not automatically populate a text field on a webpage. An application is required to capture the card data from the SDK and then submit the data to text fields on the web page.
10. How can I get the technical information of Android mobile devices sent to the technical team for review?
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A: Use the following steps:
Download the ID TECH UniMag Demo from Google Play.
Copy the revised XML file onto the SD card or download the file onto the phone via an email client application.
Launch the ID TECH UniMag Demo application.
Get to the Menu, select Settings, and select Reload XML. Browse to the location where the revised XML file is saved and tap the Select button.
Plug the reader into the audio jack.
Tap Swipe Card and swipe a credit card.
Note: To avoid having to reload the new XML file each time you start the app, you can rename the XML file name to IDT_uniMagCfgx.xx.xml (for example, IDT_uniMagCfg1.15.xml) so the demo can locate this profile setting file in the tablet's internal memory. If there is already an XML file with the same filename in the tablet's internal memory, replace that file with your new XML file.
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To make the changes to add a profile for an unsupported model:
Copy the profile of PG86100, from start node <pg86100> to end node </pg86100>
Append the copied content right after the end node </pg86100>.
Change the model name to the new one (PG86310).
Save the configuration file with a different name.
Plug the reader into the audio jack.
Follow FAQ 13 above to test with the XML file to see how it works
14. How do I get a mobile reader injected with the key it needs to output encrypted data?
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A: Customers can download the ID TECH UniMag Demo from Google Play and run Settings > StartAutoConfig to see if the app can generate a profile for the unsupported Android device. However, AutoConfig may not work on every Android device. Contact the sales team (sales@idtechproducts.com) if AutoConfig fails to find a profile for the device. Sales can arrange further resources from our development team to manually create a profile for the unsupported phone or tablet.
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A: The UniMag Pro (ID-80110004-XXX) does not support Samsung Galaxy Nexus (GALAXYNEXUS) phones. However, UniMag II (ID-80110008-XXX) and Shuttle (ID-80110010-XXX) do support that phone. The configuration file (XML) is shared among different UniMag family readers. There might be some supported models included for testing purposed by the development team. Always refer to the supported phone list on the ID TECH website.
UniMag Pro (currently a legacy product)
UniMag II
17. Can I use an adapter to use the reader without taking the outer box off my iPhone?
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The phone jack of UniMag II (ID-80110008) and Shuttle (ID-80110010) reader is about 3-4 mm longer than previous generations of UniMag family readers and may fit your phone if you are using a UniMag (ID-80110001) or UniMag Pro (ID-80110004) reader. If you prefer a much longer audio plug, contact the sales team (sales@idtechproducts.com) and submit a custom product request. Note that there may be a minimum quantity order for custom products. Consider a 6" 3.5 mm Stereo (TRRS) M/F Adapter as a reference to one product that may work, but a custom model of Shuttle may be available. Contact sales for pricing and availability.
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A: UniMag (ID-80110001-XXX) is our first-generation audio jack reader, and UniMag Pro (ID-80110004-XXX) is the generation after UniMag. Both readers read three-track data, but there are a couple of differences between the two. First, UniMag Pro supports more phones than UniMag. Find the supported phone list on the link below. Second, UniMag Pro includes embedded batteries in the hardware design, mainly to ensure certain phones give the reader sufficient power to work properly. If the application focuses on Apple devices or any phone on the UniMag supported list, UniMag can still be a good choice. Finally, UniMag Pro is the only reader of these two choices for the Blackberry platform.
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A: For supported phone list of mobile readers, please refer to the link on the ID TECH website under [Products] à [Mobile Readers]. A list of device common name, OS version (which was tested by ID TECH), and the carrier will be available.
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A: There are two ways to power up the reader. One is by power up the string and the other is through by command. ID TECH UniMag Demo is set to power up the reader through command by default. Therefore, UniMag (ID-80110001) and UniMag Pro (ID-80110004) will receive a timeout error if [Settings] à [Command to Connect] is enabled because the two models do not support bi-directional communication.
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A: The encrypted output formats of the two sets (UniMag/UniMag Pro vs. UniMag II/Shuttle) of the reader are different. Customers may refer to the manuals of the two sets of reader readers for more details.
UniMag II/Shuttle does not support hashed data; while UniMag Pro does. à The status is determined by Field 9.
UniMag II/Shuttle supports outputting serial numbers while UniMag Pro does not. à The status is determined by Field 8.
The session ID is supported by UniMag Pro when the security level is 4. à The status is determined by Field 9.
26. Why does the audio jack reader
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work on other mobile
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devices but not on my Apple device?
A: UniMag reader requires the mobile device to output stereo audio to function. Please make sure the [Mono Audio] setting under [Settings] à [General] à [Accessibility] à Mono Audio is disabled.
27. UniMag Utility Autoconfig Walkthrough for Android
A: In order to run autoconfig To run auto-config and send the data to ID TECH, you must use the UniMag Utility. It is found on the app store under the search term "ID TECH UniMag".
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28. UniMag Common Issues for iOS SDK
A: iOS has a few potential settings which that can cause the UniMag not to work. When a device fails to connect or read, please check the following settings to make sure they are correct.
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A: Yes, starting with SDK version 7.9, the UniMag SDK for iOS has 64-bit support.
See also:
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