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Step-by-step guide
1. Download the SecureKey USB Demo and double-clicking the ".exe" file from the extract file folder to launch the Demo with the not working devices connected to a USB port and wait for the Demo to report the type of the device detected (see screenshot below)
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3. Select the "Read Current Current Configuration" under the "General Setting" menu, you should see the entire setting string as highlighted in the screenshot below. Copy and paste the entire OUT string (#3 in the screenshot below) into the email body
4. Disconnect the not working unit and connect the working unit to the host PC and wait for the unit to be detected (# 1 in the screenshot above)
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